FAQ

Is there a dress code?

Most participants dress casually for this type of event. Indoor meeting rooms can sometimes be chilly and outdoor activities at Zoo Miami may be affected by extreme weather (heat or rain); please consider this when factoring in what to bring (sweatshirt, rain jacket, etc.).

 

 Will there be “walk-up” registration?

Space is limited for this workshop; we recommend registering for this event in advance.

 

Can I “hold” my spot for the workshop and submit my registration payment later?

All registrations must be paid-in-full at the time of confirmation.

 

Can I register with a check?

We recommend that attendees use our secure e-commerce tool to complete registration via credit card. Check payments can be accepted by mail in advance notice.  Please email michael@orlandoeventsgroup.com for details.

 

I have registered for the workshop, but now I cannot attend. Can I get a refund?

All refund requests must be received in writing by Friday, 14 October 2022. Refund requests received after this date will be reviewed on a case-by-case basis. Approved refunds will be issued within 30 business days and a $20 processing fee will be deducted.  Please send cancellation requests via email to michael@orlandoeventsgroup.com.

 

Our company registered someone for the workshop, but we’d like to substitute another individual in their place. Can we do that?

Yes. Please send substitution requests via email to michael@orlandoeventsgroup.com.

 

Is there a discount for IMATA members?

Yes!  Current IMATA members must use their username and password to login for digital registration; discounted rates will appear automatically upon login. Registrations that are processed without being logged in to the “members only” area of the site will not receive the discount.

 

I want to come to the Ken Ramirez workshop on Tuesday but cannot stay for the “zoo day” activities. Can I get a discount for only coming on the first day?

Workshop registration costs are based on full-day participation. There are no credits/discounts for partial day attendance.

 

May I bring my child to the workshop?

Attendees between the ages of 13 and 17 are permitted to register and attend the workshop sessions if they are accompanied by a parent or guardian throughout the entire event; that parent or guardian must also be a registered attendee and over the age of 18. Attendees under the age of 13 are not permitted.

 

Is there a discount for participants between the ages of 13 and 17?

The base cost for registration is the same for all participants, regardless of age.

 

Is there an “ice-breaker” event?

Yes! There will be an informal ice breaker reception on the evening of Tuesday, 8 November from 6:00 PM - 8:00 PM at Zoo Miami. The event will include appetizers and beverages.

 

Are there discounted hotel rates available nearby?

There are no specific hotel rates associated with the workshop CLICK HERE to see a list of nearby hotels that have been recommended by the Zoo Miami team.

 

Can I submit an abstract to give a presentation of my own?

This event will not include individual presentations from workshop participants. Instead, emphasis will focus on the continuing education offered during structured lectures and group discussions facilitated by Ken Ramirez.

 

What should I bring?

We recommend that you bring a notebook/pen to take notes during the lectures and workshops. Small backpacks and bags are permitted, but valuables should be left somewhere safe. All attendees will pass through a security screening (metal detector and bag check) upon arrival; weapons are not permitted. You should also bring your digital confirmation of workshop registration and a valid photo ID.

 

Can I use a camera to record the workshop?

Video and audio recording are NOT permitted during the Ken Ramirez workshop/seminars. Cameras ARE permitted during most Zoo Miami training sessions/demonstrations.

 

I have dietary restrictions. What do I do?

Zoo Miami’s culinary team will be preparing lunch (on 8 November) and refreshments for the events. The chefs are familiar with navigating common allergies and sensitivities but cannot guarantee that every circumstance can be accommodated. If you have specific restrictions that you’d like to share, please email michael@orlandoeventsgroup.com for more information.

 

I must bring my own food. Is this okay?

Yes, you may bring your own snacks and lunch if you have dietary restrictions.

 

Will there be a vegetarian option?

Yes, vegetarian selections will be available.

 

I won’t be able to have lunch at the workshop, is there a discount if I don’t eat?

Workshop registration costs are set in advance to factor in refreshments for attendees. There are no credits/discounts for partial day attendance.

 

Is there a cost for parking at Zoo Miami?

Complimentary general parking at Zoo Miami is available for registered attendees.

 

After I park my vehicle, where do I go?

There will be a check-in area located near the zoo’s main entrance. Look for signage to direct you to this location. If you have questions, please visit with guest service window.

 

I have a question that isn’t listed here. What now?

Please send your query to michael@orlandoeventsgroup.com.